OneShop

Get started with email and text communications to your clients

Marketing

Learn how to quickly send a text, email, or combined announcement to your customers using OneShop’s Basic Broadcast tool. This guide walks you through message creation, customization, testing, and scheduling.

How to Create a Basic Broadcast Campaign in OneShop

Learn how to quickly send a text, email, or combined message to your customers using OneShop’s Basic Broadcast tool. This is the fastest way to send promotions, announcements, and updates…

How to Create a Basic Broadcast in OneShop with Filters

Learn how to properly test and finalize your OneShop broadcast before sending it live to ensure everything looks perfect.

How to Test Your Broadcast in OneShop

Choose to send your broadcast immediately or schedule it for later—this guide walks you through both options in OneShop.

How to Send or Schedule a Broadcast in OneShop

Learn how to fully customize your email and text campaigns using OneShop’s Advanced Broadcast Editor for precise, targeted messaging.

Using the Advanced Broadcast Editor in OneShop

Easily create reusable headers, footers, and content blocks in OneShop’s Email Editor for faster, consistent email design.

Designing Emails with Saved Blocks in OneShop

Maximize your email open rates by crafting compelling subject lines and pre-headers in OneShop's email editor.

How to Set the Subject and Pre-Header in OneShop Emails

Create reusable message templates for broadcasts or 1:1 communication in OneShop to streamline team-wide messaging.

How to Create and Use Templates in OneShop

Learn to measure ROI, opens, clicks, and sales impact from your OneShop messages with real-time analytics and advanced filtering.

How to Track Broadcast and Automation Performance in OneShop

Segment your customer list using custom tags with a simple CSV import to target them in text or email campaigns.

How to Import Custom Customer Segments into OneShop

These go over how to do successful broadcast campaigns

Broadcasts

Understand how automations in OneShop function once enabled, and how to reach customers retroactively.

How OneShop Automations Work After Activation

Quickly set up automated messages to engage new and returning customers with rewards and check-ins using OneShop’s Automation Builder.

How to Create Automations in OneShop

Fine-tune your OneShop automations with advanced triggers, delays, bonuses, and messaging flows.

How to Customize and Manage Automations in OneShop

These go over how to successful do OneShop automated messages

Automations

How to Create and Use Bonuses in OneShop

Lets build a design together in the OneShop graphic designer

Build Graphics with the OneShop Graphic Designer

Learn how OneShop text credits work, including allocation, message limits, and how to manage or extend your usage.

Understanding Text Message Credit Usage in OneShop

Quickly access, filter, and export your client list in OneShop to better manage customer outreach and segmentation.

How to View and Manage Clients in OneShop

Use client filters in OneShop to segment your audience for personalized outreach and advanced targeting.

How to Use Client Filters in OneShop

Insert dynamic customer and store data into emails and texts using merge fields in OneShop.

Using Merge Fields for Personalized Messaging in OneShop

Respond to customer texts one-to-one from the OneShop inbox and manage all replies across your team.

How to Manage Customer Responses in the OneShop Inbox

Learn how to legally collect customer text opt-ins to send marketing messages in OneShop.

Understanding and Managing Text Opt-Ins in OneShop

These are general marketing tools and overviews in OneShop

General Marketing Tools

Learn how to use OneShop's bonus system to drive return visits with custom promotions and dollar-off rewards.

How to Use Bonuses in Heartland to Incentivize Customers

Learn how to legally collect text message opt-ins to enable marketing messages through OneShop’s platform.

How Text Message Opt-Ins Work in OneShop for Heartland

These are marketing features specific to Heartland

Heartland Marketing

Add and redeem marketing bonuses like dollars off or custom discounts using OneShop integrated with Lightspeed R.

Creating & Applying Bonuses with Lightspeed R in OneShop

Learn how to legally collect customer opt-ins for marketing texts using OneShop’s built-in tools and best practices.

Understanding and Managing Text Message Opt-Ins in OneShop for Lightspeed

These are marketing features specific to Lightspeed R

Lightspeed R Marketing

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