1. Monthly Text Credit Allocation
Every OneShop subscription includes a monthly allotment of text credits.
Credits reset on the 1st day of each calendar month and expire on the last day of that month.
No rollover — unused credits do not carry over to the next month.
2. How Credits Are Calculated
1 credit = 1 segment = 150 characters of plain text.
Exceeding 150 characters increases the credit usage:
151–300 characters = 2 credits
301–450 characters = 3 credits, etc.
3. Emoji and MMS Impact on Credits
Emojis change the character encoding:
Messages with emojis are calculated at 70 characters per segment instead of 150.
71+ characters = 2 credits (for emoji messages).
MMS (Photo Messages):
Each message costs 3 credits per recipient.
You can include up to 1,600 characters in an MMS.
4. Previewing Credit Usage in Broadcasts
When creating a text broadcast, OneShop will show:
Total recipients (e.g., 155 clients).
Message length (e.g., 211 characters = 2 credits).
Total credits used for the entire send.
Remaining credits after the broadcast.
You cannot send a broadcast that exceeds your available credit balance.
5. Filtering to Reduce Credit Usage
Use filters to narrow your recipient list:
E.g., customers who purchased in the last 6 months.
This limits how many messages are sent and how many credits are consumed.
6. Automation Credits Count Too
Text messages sent through automations also use credits.
OneShop will show how many credits each automated message consumes.
Example: A 211-character message = 2 credits per send.
These count against your monthly credit allocation just like broadcasts.
7. Purchasing Additional Credits
If you anticipate going over your limit:
Reach out to the OneShop team to upgrade your credit package or buy extra credits.
This ensures uninterrupted delivery of broadcasts and automations.