š 1. What Are Bonuses in OneShop?
Bonuses are promotional incentivesālike discounts or rewardsāthat are attached to a marketing message (broadcast or automation) in OneShop.
Use cases:
š Birthday discounts
š VIP customer perks
š Win-back campaigns
š 2. Creating a Bonus in a Campaign
Steps:
Go to Broadcasts or Automations.
Create a Basic or Advanced Broadcast.
In the campaign builder, look for the āBonusā section.
šø 3. Bonus Types
š¹ Dollar Amount Bonus (Auto-applied in Lightspeed R)
Example:
$5 OffSelect āDollar amountā and enter the value.
This will automatically deduct from the ticket in Lightspeed R when redeemed.
š¹ Custom Bonus (Manual in Lightspeed R)
Example:
10% off VIP DiscountUse this for promotions that arenāt tied to a preset coupon or require custom handling.
Must be manually applied by staff at the register in Lightspeed R.
Great for:
āFree gift with purchaseā
āBuy one, get oneā
Percentage discounts not yet coupon-coded
ā ļø Coupons Integration Coming Soon: Once available, youāll be able to sync discounts directly with Lightspeedās native coupon system.
š 4. Setting Validity Dates
Choose Start Date and End Date for the bonus.
Determines how long the reward is valid after the message is received.
š 5. Redeeming Bonuses in Lightspeed R
āļø Steps to Redeem:
Add the customer to the ticket (via tablet or manual search).
Add at least one item to the ticket.
Tap the OneShop button in Lightspeed R.
Youāll see:
š Bonuses from OneShop
š³ Rewards from loyalty programs
Tap Redeem next to the bonus.
If Bonus Is:
Dollar amount ā Automatically applies to the ticket.
Custom ā You must manually apply the discount in Lightspeed:
Use preset discounts or adjust prices manually.
š§ Pro Tips:
Name your bonuses clearly (e.g., ā$5 Birthday Bonusā) for both staff and customer clarity.
Use different bonus types for different campaigns: e.g., birthdays, reactivation, VIP appreciation.
Track bonus usage directly in OneShop to prevent double claims.