🎁 1. What Are Bonuses in OneShop?
Bonuses are promotional incentives—like discounts or rewards—that are attached to a marketing message (broadcast or automation) in OneShop.
Use cases:
🎉 Birthday discounts
💎 VIP customer perks
🛍 Win-back campaigns
📝 2. Creating a Bonus in a Campaign
Steps:
Go to Broadcasts or Automations.
Create a Basic or Advanced Broadcast.
In the campaign builder, look for the “Bonus” section.
💸 3. Bonus Types
🔹 Dollar Amount Bonus (Auto-applied in Lightspeed R)
Example:
$5 OffSelect “Dollar amount” and enter the value.
This will automatically deduct from the ticket in Lightspeed R when redeemed.
🔹 Custom Bonus (Manual in Lightspeed R)
Example:
10% off VIP DiscountUse this for promotions that aren’t tied to a preset coupon or require custom handling.
Must be manually applied by staff at the register in Lightspeed R.
Great for:
“Free gift with purchase”
“Buy one, get one”
Percentage discounts not yet coupon-coded
⚠️ Coupons Integration Coming Soon: Once available, you’ll be able to sync discounts directly with Lightspeed’s native coupon system.
📆 4. Setting Validity Dates
Choose Start Date and End Date for the bonus.
Determines how long the reward is valid after the message is received.
🛒 5. Redeeming Bonuses in Lightspeed R
⚙️ Steps to Redeem:
Add the customer to the ticket (via tablet or manual search).
Add at least one item to the ticket.
Tap the OneShop button in Lightspeed R.
You’ll see:
🎁 Bonuses from OneShop
💳 Rewards from loyalty programs
Tap Redeem next to the bonus.
If Bonus Is:
Dollar amount → Automatically applies to the ticket.
Custom → You must manually apply the discount in Lightspeed:
Use preset discounts or adjust prices manually.
🧠 Pro Tips:
Name your bonuses clearly (e.g., “$5 Birthday Bonus”) for both staff and customer clarity.
Use different bonus types for different campaigns: e.g., birthdays, reactivation, VIP appreciation.
Track bonus usage directly in OneShop to prevent double claims.