1. Navigate to Settings
Log in to your OneShop account.
Go to the left-hand menu bar and click Settings → Account.
2. Start the POS Connection Process
On the Account page, click the “Add Connection” button.
From the dropdown, select Lightspeed Retail (R) as your POS system.
Click Submit.
This tells OneShop that your account will be linked to Lightspeed R.
3. Confirm the Integration
After submitting, you should see a new section titled “Admin Lightspeed Retail” appear.
If you don’t see it immediately, refresh the page.
If it's still missing, try the Add Connection process again.
4. Authorize the Connection
Click the “Add Lightspeed” button within the new section.
This will open a Lightspeed login prompt — make sure you're logged in with an admin account.
Approve the request to authorize OneShop to access your Lightspeed data.
5. Wait for the Data Sync
After authorization, you'll see a message confirming the integration has begun.
Data syncing can take several hours up to a full day depending on your customer database size.
6. Monitor the Sync Progress
Navigate to the Home page → Check the Loyalty Members count.
This number reflects how many customers with an email or phone number have synced.
For a detailed view:
Go to CRM → Clients
Click Confirm to load your full client list.
Repeat this step to check progress over time.