1. Access the Support Widget
To contact OneShop support, go to the bottom right corner of your screen.
Click on the Intercom widget to open the support chat.
2. Send a Message to the Support Team
Use the chat feature to send your question or describe the issue.
Response Time: The team typically responds within 1-2 days, but response times can be as quick as a few minutes to a few hours based on availability.
3. Mark Urgent Inquiries
For urgent issues, specify in your message that the issue is urgent and requires immediate attention.
This will flag your message for priority handling by the support team.
4. Use the Help Section for Self-Service
If you prefer self-help, open the Help section, where you can find:
Help documents.
Video tutorials and guides.
Use the search bar at the top to look up specific issues or topics.
5. Chatbot Assistance
After you send a message, the OneShop chatbot may provide relevant suggestions and answers to common questions.
You can choose to interact with the bot for quick solutions or wait for a team member to respond.
Following these steps will ensure you get the assistance you need, whether through direct support or self-service resources available on the OneShop platform.