1. Add a Customer and an Item
Make sure a customer is added to the ticket.
Add at least one item to the ticket (a bonus can only be applied if there’s an item).
2. Check for Available Bonuses
Look for the “Number of Rewards” indicator at the bottom of the screen.
If it shows a reward, tap “Claim Rewards and Bonus.”
3. Review the Bonus in OneShop
OneShop will display the bonus details (e.g., 10% off).
Confirm that this is the correct bonus for the customer.
4. Redeem the Bonus
Tap “Redeem” in OneShop.
This will remove the bonus from the customer’s profile for tracking purposes.
Important: Custom rewards are not automatically applied to the Heartland ticket.
5. Manually Apply the Discount
Create a matching coupon or discount in Heartland (e.g., a 10% off coupon).
Apply this coupon to the ticket manually.
6. Optional: Reverse a Redemption
If needed, you can remove the reward to return the bonus to the customer’s profile.
7. Complete the Sale
Finalize the checkout as normal with the applied discount.