1. Add the Customer to the Ticket
Begin by adding the customer to the POS ticket.
OneShop will display:
The number of points the customer has.
A “Reward Available” message if a reward is ready to use.
🔹 Note: For custom rewards, it won’t specify the exact reward. You'll need to click into the reward to view details.
2. View Custom Reward Details
Click the Rewards tile to open the reward details.
If available, you'll see the custom rewards listed (e.g., three 10% off coupons).
3. Add an Item to the Ticket
Before redeeming a reward, add at least one item to the sale.
4. Redeem the Custom Reward
Click the card or reward indicator and tap “Redeem.”
This will:
Deduct the reward from the customer's point total.
Log the redemption in your Shopify dashboard for tracking.
⚠️ Important: The discount is not automatically applied to the sale. You must manually apply it.
5. Manually Apply the Discount
Use a discount code or manual adjustment in Shopify POS to reflect the redeemed reward on the ticket.
6. When No Reward is Available
If the customer has not completed the required visits:
The tile will show the number of visits remaining (e.g., “4 visits remaining”).
You don’t need to click into the tile — no reward is available yet.
7. Bonus Rewards
Time-based or promotional rewards sent via email or text may also trigger the “Reward Available” message, even if the card is not fully completed.