1. Add the Customer to the Ticket
Tap “Add Customer” on the POS screen.
Search and select the customer, or have them check in via your OneShop tablet to auto-add them to the ticket.
2. Confirm Rewards Eligibility
Once added, look for:
The “Rewards” tile (shows if the customer has points or rewards).
The “Text Club” tile (indicates if they’ve opted into messaging).
If rewards are available, the Rewards button will light up.
3. Check the Customer’s Available Rewards
Tap the Rewards tile to view all available rewards.
Example: A customer might have $30 in rewards.
4. Redeem the Appropriate Reward
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Claiming rewards is final — they cannot be un-redeemed once applied.
Tap on the reward value you wish to use (e.g., $5 instead of the full $30).
Tap “Redeem” to apply the discount.
5. Complete the Sale
After redemption, the reward value is applied to the ticket.
Close the reward window by hitting the X.
Proceed with checkout — the discount will now be reflected in the total.