Managing Client Profile Merging in OneShop

OneShop works in the background to keep client profiles consolidated based on matching email addresses or phone numbers. This ensures that multiple purchases across different sessions or platforms (like Shopify) are tied to the correct customer.

Without automatic merging:

✅ Clients may end up with multiple profiles if they don’t log in when shopping online.
✅ Loyalty points and purchase history could be split across different profiles.
✅ It may create confusion when tracking customer activity.

With automatic merging:
✔️ A single, unified profile for each customer.
✔️ Accurate loyalty point tracking.
✔️ Better customer experience and organized data.

If you prefer to manage profiles manually, you can request to disable this feature. To do so:

1️⃣ Contact OneShop’s support team.
2️⃣ Request to turn off automatic profile merging.
3️⃣ The support team will confirm once the change is applied.

💡 Note: If you disable this feature, you may need to manually merge or manage duplicate client profiles.